Política de reembolso

Return Policy
You may return most new, unopened items within 14 days of delivery for a full refund of product cost (minus shipping).  We always start return eligibility from the date of delivery, we didn't think it would be very fair otherwise. Of course we will pay return shipping costs if the return is a cause of our error (we are human too!) such as shipping the wrong item.

 Items that have been used, physically damaged, or show signs of wear are not eligible for a return. Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a return.

Before a return is sent, the customer must have return authorization for the specific items from Moment Paramotor. If a customer sends a return without return authorization or written consent from Moment Paramotor, a refund will not be issued and the customer will have to pay shipping to get the item returned to them, or sacrifice the item.

Approved returns have their choice of store credit, exchange, or refund. Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange.

Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that.

To start a return, visit the Contact Us page. If your return is accepted, we’ll send you a return authorization label, as well as instructions on how and where to send your package.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refused Items
If it's the fault of Moment Paramotor, you will be fully credited and or items will be reshipped at our expense. On all other refused orders, the customer will be charged a 15% restocking fee plus all freight charges. If the customer wants the order reshipped, the shipping charges will be added.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@airparamo.com.