Política de envío

Shipping Policy
Most part orders are processed on a daily basis and usually ship same day. Larger or more complex orders are usually processed within 7-10 business days of receiving. We ship from Arizona and all batteries are sent ground and may arrive separate and a bit slower than the rest of your order. You will get a tracking number as soon as your order ships. If you do not get a tracking number you can log onto your Moment Paramotor account and check the status there.

Estimates do not apply to preorders or paramotor builds. Any/all custom colors, special requests or order alterations adds to lead time.

If you still can't get information on your order after 4 business days, please contact us.

Typical Shipping Lead Times
Kit orders: A few days lead time
Ready to ship paramotors: Typically about a week
Paramotor builds: Typical ETA from point of ordering to when it is picked up by the carrier is 2 weeks, possibly sooner depending on the model. The exception is bikes in the "Ready to Ship" category which ship faster.
Paramotor Preorders: Estimated lead time is typically on the listing. Please note these are estimates and not guarantees; while we try to meet these timelines we do not advise to make plans based on an estimated lead time for a pre-order.
Custom preorder conversions: Preorder builds are very custom, and typically take a few months.
International high value orders: See international section
Shipping notification/tracking: Please note that after the shipping label has been printed for your order it may take another 1-2 business days to be picked up by the carrier. (Delay may be longer if order includes custom work) Getting tracking does not mean it has been picked up but is a step in that direction.

Important Info
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

All high value shipments are sent with signature requirement. Customer is responsible for using an address that is capable of getting the shipment delivered and having it signed for. Generally speaking for hazmat and high value shipments you will want to avoid using a PO Box as the address unless it is a corporate managed PO Box with concierge services, so the concierge can sign for the package on your behalf.

For FedEx deliveries where this may be a problem signing for package, please see this page. Please note Fedex will not do address change for hazmat, but you can pick up from a Fedex facility.

UPS deliveries, if you wish you can waive signature requirement using UPS My Choice. For freight, please note that it is NOT possible to do any custom address changes once the freight is in transit.

For batteries and most large orders in USA this goes FedEx ground or UPS Ground (this is mandatory if order includes battery due to regulations).

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Paramotor Shipping
WE SHIP PARAMOTORS TO USA ONLY. FOR HAWAII AND ALASKA PLEASE CONTACT US TO ARRANGE THE ORDER. Your paramotor will be shipped from our Arizona warehouse. If the shipping address you used is a residential one then the delivery date that is shown on the tracking system is likely not the day that they will deliver it to. It's the day that FedEx will call you to schedule the delivery appointment. Best is to call them a day ahead of that date.

Paramotors are typically sent via ground and require signature, no exceptions to signature requirement. You can track your paramotor shipment using the tracking number by entering it on the shipping company website. Please note that unless explicitly stated this is for curbside delivery they will not bring it indoors. Please note freight shipments require you to schedule the delivery with the freight provider before they deliver, so make sure the contact info in your order is correct and make sure to be available on the scheduled day to avoid complications.

Limitations
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. For lithium batteries we currently only ship to the continental United States, Canada and the EU due to hazmat regulations. (EU ships via ocean freight if it includes a battery, using JetCarrier. This can take 6-8 weeks and does not have tracking once it leaves USA)

Technically, UPS/FedEx/DHL cannot deliver to P.O. Boxes. They will still attempt to do so if a PO Box address is provided in the chance it happens to be one with shipping services, store. Customer is responsible for using an address that is capable of getting the shipment ordered. You can have package sent to a UPS store or FedEx store for local pickup if need be, or divert it there if already in transit using UPS My Choice. or using FeEx Delivery Manager (USA only)
Moment Paramotor cannot send batteries to an APO, AFO or FPO (no hazmat to overseas military addresses).
No lithium to Alaska or Hawaii
No lithium to Puerto Rico (every other US territory or state is fine)
We can’t offer refunds after you sign, so first please inspect not only the package, but also labels & paperwork. We urge you to refuse packages or products that are damaged, broken, or appear to have been tampered with. Please contact our customer care team at support@momentparamotor.com in those cases.

Returns, Refunds, Exchanges, and Cancellations
Please see our Refund Policy for details.

Don’t Let This Happen
Your package can’t be delivered because you  do something like:

Give us the wrong shipping address or phone number
Refuse to accept delivery of an undamaged package/product
Aren’t there to sign and didn’t ask FedEx to deliver without a signature
The package will be returned to us at your expense, including shipping costs and any tax/duty fees, and that amount will be deducted from your refund. And no one wants that.

International Orders
For lithium batteries we currently only ship to the continental United States, Canada and the EU due to hazmat regulations. Kits and other products (without batteries) and parts can be air-shipped without issue.

International shipping may take 2-3 weeks or more due to their nature. International first class can take 4 weeks to clear customs. Please bear in mind for small items if you select USPS International it is not insured and cannot be resent if it gets lost. We highly recommend to select a shipping option that is insured and offers tracking.

All high value international shipments go through secondary fraud checks before shipment. This may add an extra week depending on workload.

High value orders cannot go USPS. USPS only allows us to insure a shipment up to $100, additionally USPS international does not let us do signature requirement which is necessary for high value orders.

Merchandise Exceptions
Please note that the maximum order value for international shipments is USD $5,000.

Products such as hazardous materials (batteries) may have international shipping restrictions that are determined by the receiving country's government of import. Please clarify all intended purchases for custom clearance with your local importing authority, as once we have shipped the order it has become the sole responsibility of the consignee (buyer) and if there is any import irregularities and the package is determined as abandoned, we are no longer responsible and cannot issue any refund or store credit.

International Customers
You’re considered the “importer of record” and responsible for all levies, duties, import fees, taxes, currency exchange and other charges. We urge you to check the extent of such charges with your local government agency prior to purchase – we can’t issue credit in cases where packages aren’t delivered because the fees weren’t paid. If your package was opened by the carrier or customs for authorized inspections, it should be re-closed with a guarantee seal.

Local Pickups
Please contact us if you would like to arrange a local pickup at our warehouse in Arizona. This must be done before the local pickup order is placed.